At Thrift.Look , we want you to be happy with your order.

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Since our items are second-hand, we do not offer cash refunds. If an item doesn't fit, you can request an exchange or receive a Thrift.Look gift card within 7 days of receiving or picking it up.

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To make a request, email us at info@thriftlook.ca , including your order number and the item in question. We review each request and will respond within 48 business hours . Items must be returned in their original condition. Return shipping costs are the responsibility of the buyer, except in the case of an error on our part.

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Once the item has been received and verified, a digital gift card for the eligible amount will be issued (valid for 12 months) . It can be used directly in our online store, and the remaining balance will be available for a future purchase.

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For hygiene reasons or due to the nature of the product, some items are final sale: earrings, underwear, swimwear, hair accessories as well as any item identified as Sale or Final Sale.

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If an item arrives damaged or does not match its description, contact us within 48 hours of receipt with photos. We will offer you a solution.

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Thank you for supporting Thrift.Look 🖤